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Seamless Passenger Experience


According to the International Air Transport Association's 2019 Global Passenger Survey many aspects of the customer airport journey are lacking in terms of customer satisfaction.  Among the lowest-ranked airport customer experiences in terms of satisfaction include immigration (64%), security (66%) and bag drop (73%).

NEC’s technology supports this digital transformation by enabling a passenger’s biometrics and travel information to be captured on a single record. This can then be used as a trusted token to identify the passenger to each stakeholder easily, eliminating the need for repetitive identity checks and ensuring process efficiencies at every touchpoint of the airport experience.

What It Is
New biometric technology available to passengers creates a better airport user experience and enables a fast and hassle-free journey from the curb side to the boarding gate.
Why It Matters
Passengers increasingly desire a comfortable travel experience when selecting an airline and an airport, which can be accomplished with biometric authentication.
Where It’s Going
NEC's seamless passenger processing solution can be deployed across the entire passenger journey including at check-in, bag drop, security, immigration, lounge entry, retail stores and boarding.

[1] Effortless Check-In and Bag Drop

  • Speeds up check-in by eliminating manual ID and boarding pass verification
  • Increases in-terminal time for passengers to shop and dine
  • Lowers the need for on-site airline staff
  • Results in faster-moving lines and a rapid check-in experience

[2] Intelligent and Customized Displays

  • Customizes the end-user experience for face-registered loyalty program members based on past purchasing history
  • Personalizes advertisements and product displays based on the age and gender of the traveler
  • Creates a unique and hassle-free shopping experience for each passenger

[3] Seamless Payments

  • Allows customers to dine, shop, and relax before it is time to board their flight
  • Provides a faster, more secure, and personalized experience

[4] Personalized Lounge Experience

  • Automatically identifies and admits VIP travelers
  • Provides VIP travelers with a personalized welcome and up-to-date gate and flight information
  • Enables airlines to monitor individual preferences of their VIP travelers to provide a unique customer experience

[5] Border Control

  • Eliminates the need for manual passport checks by providing biometric immigration processing
  • Requires fewer agents to handle high passenger volumes
  • Reduces waiting times and streamlines the immigration process through fast and accurate identification

[6] Simple, Frictionless Boarding

  • Automates the boarding process, leading to efficient passenger boarding and more on-time departures
  • Eliminates the need for boarding passes, resulting in cost and waste reductions Confirms traveler identities in less than two seconds
  • Ensures ticket and ticket holder identities match without requiring another manual ID check
  • Allows passengers to get to their seats faster with less hassles

[7] Biometric Flight Manifest

  • Adds biometric data to traditional flight manifests for enhanced security
  • Provides on-demand access to reliable biometric data


The 1st biometrics terminal in Atlanta by Delta Air Lines & NEC

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